Before signing, confirm the renter and driver names, vehicle and plate, exact rental period, total price, VAT, mileage, excess-kilometre rate, deposit, insurance excess, fuel, Salik, fines, delivery, prohibited use, extension, cancellation and return conditions. Never sign a blank or incomplete agreement.
Quick facts
| Point | What customers should know |
|---|---|
| Identity | Names and documents correct. |
| Vehicle | Model and plate recorded. |
| Money | All rates and charges stated. |
| Use | Mileage and restrictions clear. |
| Return | Time, place and fuel defined. |
Financial terms
Separate the rental charge from deposit, insurance excess, delivery and usage-related amounts.
Operational terms
Check authorised drivers, territorial limits, accident procedure, maintenance and return requirements.
Practical example
A renter should correct a wrong plate number or missing deposit condition before taking the keys.
Before you book
- Read every page.
- Correct blank or wrong fields.
- Request a copy.
- Keep all receipts.
Al Madina policy
Final eligibility, charges and rental conditions depend on document verification, the selected vehicle, availability, insurer requirements and the confirmed rental agreement. Obtain important conditions in writing before payment or handover.
Frequently asked questions
Can WhatsApp messages replace the agreement?
No. Important terms should appear in the formal agreement.
Should I sign before seeing the car?
Inspect the vehicle and ensure the agreement matches it.
Can terms be changed later?
Only through an agreed written amendment.
Send your dates, preferred vehicle and delivery location. Do not send bank-card details through WhatsApp.
Reviewed: 15 August 2026 · Reviewed by: Al Madina Car Rental Operations Team, Al Quoz, Dubai