Before driving, match the vehicle and plate to the agreement, inspect all exterior panels, glass, lights, wheels, tyres and interior, and record existing marks with time-stamped photographs or video. Check fuel, odometer, warning lights, registration information and emergency contacts. Ensure every existing defect appears on the handover record.
Quick facts
| Point | What customers should know |
|---|---|
| Identity | Match model and plate. |
| Exterior | Record dents and scratches. |
| Wheels | Check tyres and rims. |
| Interior | Record stains and damage. |
| Dashboard | Fuel, odometer and warnings. |
Exterior and safety check
Walk around in good light and include close and wide photographs. Report tyre or warning-light concerns before departure.
Documents and controls
Understand the fuel type, parking brake, lights, spare or repair kit and roadside-assistance contact.
Practical example
A small rim scratch should be recorded in both a close photo and a wider image showing which wheel it is.
Before you book
- Match the plate.
- Photograph every side.
- Check fuel and odometer.
- Get defects added to the record.
Al Madina policy
Final eligibility, charges and rental conditions depend on document verification, the selected vehicle, availability, insurer requirements and the confirmed rental agreement. Obtain important conditions in writing before payment or handover.
Frequently asked questions
Is video enough?
Use clear photos plus the written handover record for easier reference.
Should I report warning lights?
Yes, before driving.
What if the car differs from the booking?
Confirm the substitution and revised agreement before acceptance.
Send your dates, preferred vehicle and delivery location. Do not send bank-card details through WhatsApp.
Reviewed: 15 August 2026 · Reviewed by: Al Madina Car Rental Operations Team, Al Quoz, Dubai