Ask for a complete written quotation rather than relying on a headline daily price. Confirm VAT, deposit, insurance excess, mileage, excess kilometres, delivery, airport parking, additional drivers, Salik treatment, fine administration, fuel, cleaning, late return, cancellation and damage exclusions before paying.
Quick facts
| Point | What customers should know |
|---|---|
| Headline rate | Not always the final cost. |
| Usage | Mileage, Salik and fuel vary. |
| Risk | Excess and exclusions matter. |
| Logistics | Delivery and parking can add cost. |
| Proof | Keep written quotation and agreement. |
Comparing quotations
Compare identical dates, mileage, vehicle category and inclusions. A lower daily figure may have higher separate charges.
Protecting yourself
Inspect the car, record condition and request evidence for any post-rental deduction.
Practical example
Two AED 70 offers can have different total costs when one excludes delivery or has a lower mileage allowance.
Before you book
- Request itemised pricing.
- Read exclusions.
- Photograph handover and return.
- Keep charge records.
Al Madina policy
Final eligibility, charges and rental conditions depend on document verification, the selected vehicle, availability, insurer requirements and the confirmed rental agreement. Obtain important conditions in writing before payment or handover.
Frequently asked questions
Is Salik included?
Only if the quotation says so.
Can there be an admin fee?
Only under disclosed agreement terms.
How do I dispute a charge?
Request the supporting record and raise the issue promptly.
Send your dates, preferred vehicle and delivery location. Do not send bank-card details through WhatsApp.
Reviewed: 15 August 2026 · Reviewed by: Al Madina Car Rental Operations Team, Al Quoz, Dubai