A replacement vehicle may be arranged when a rental car requires eligible maintenance or suffers a qualifying mechanical breakdown, subject to diagnosis, availability, vehicle category and the agreement. Replacement is not automatic for every puncture, accident, misuse, lost key or excluded incident. Contact Al Madina before arranging towing or repairs.
Quick facts
| Point | What customers should know |
|---|---|
| Eligibility | Depends on cause and agreement. |
| Availability | Exact model is not guaranteed. |
| Maintenance | Follow scheduled-service instructions. |
| Breakdown | Report immediately. |
| Excluded events | May create different charges or conditions. |
When replacement is considered
A genuine mechanical fault or scheduled service that removes the vehicle from use may justify an exchange. Al Madina first needs location, symptoms and assessment.
What replacement means
The replacement may be a comparable available category rather than the same make, colour or model. The agreement should record the new vehicle and odometer.
Practical example
If a monthly car reaches its scheduled service, Al Madina may exchange it temporarily or complete service by appointment, depending on availability.
Before you book
- Report warning lights early.
- Do not authorise repairs.
- Inspect the replacement.
- Update the agreement.
Al Madina policy
Final eligibility, charges and rental conditions depend on document verification, the selected vehicle, availability, insurer requirements and the confirmed rental agreement. Obtain written confirmation before payment or handover.
Frequently asked questions
Is the same model guaranteed?
No. A comparable available category may be offered.
Do I pay for replacement?
Responsibility depends on the cause and agreement.
What if damage was caused by misuse?
Replacement and costs may be handled differently from a mechanical failure.
Send your rental dates, preferred vehicle and delivery location. Do not send bank-card details through WhatsApp.
Reviewed: 14 August 2026 · Reviewed by: Al Madina Car Rental Operations Team, Al Quoz, Dubai