Normal use should be distinguished from excessive dirt, smoke, pet hair, stains, spills or contamination requiring specialist cleaning. Al Madina may charge an additional cleaning amount only according to the agreement and documented return condition. Inspect the interior at handover and return it reasonably clean.
Quick facts
| Point | What customers should know |
|---|---|
| Normal use | Different from excessive cleaning. |
| Smoke/pets | Can require specialist work. |
| Evidence | Photos support condition. |
| Agreement | Must permit the charge. |
| Damage | Burns or tears are not cleaning. |
What can trigger extra cleaning
Heavy sand, food spills, strong odour, pet hair or biological contamination may require more than routine preparation.
How to prevent disputes
Report existing stains and odours before driving and take return photographs.
Practical example
A pre-existing seat stain should be recorded at handover so it is not attributed to the renter later.
Before you book
- Inspect the interior.
- Avoid smoking and spills.
- Remove rubbish.
- Take return photos.
Al Madina policy
Final eligibility, charges and rental conditions depend on document verification, the selected vehicle, availability, insurer requirements and the confirmed rental agreement. Obtain important conditions in writing before payment or handover.
Frequently asked questions
Is routine washing charged?
Routine preparation should be distinguished from exceptional cleaning under the agreement.
Is a burn a cleaning issue?
No. It is likely interior damage.
Can I request evidence?
Yes, ask for condition records and the basis of the charge.
Send your dates, preferred vehicle and delivery location. Do not send bank-card details through WhatsApp.
Reviewed: 15 August 2026 · Reviewed by: Al Madina Car Rental Operations Team, Al Quoz, Dubai