Request every booking change before the applicable deadline. Al Madina’s published standard allows free cancellation up to 24 hours before pickup for standard bookings. Extensions require vehicle availability, written approval and any additional payment. An early return does not automatically produce a refund; the confirmed rate and agreement control the outcome.
Quick facts
| Point | What customers should know |
|---|---|
| Cancellation | Published standard: up to 24 hours before pickup. |
| Extension | Confirm before the current contract expires. |
| Early return | Refund or pro-rating is not automatic. |
| Promotions | May have separate written terms. |
| Evidence | Keep confirmation messages and receipts. |
Extending correctly
Provide the new return date and odometer if requested. Confirm the revised rate, mileage and payment before the original end time.
Cancellation and early return
Check whether a promotion, prepaid rate or specially sourced vehicle changes the standard cancellation rule. Ask how unused time is handled before returning early.
Practical example
A customer extending three days should receive a revised written end date rather than assuming the existing daily rate continues.
Before you book
- Request changes in advance.
- Confirm financial effect.
- Keep written approval.
- Return at the revised time.
Al Madina policy
Final eligibility, charges and rental conditions depend on document verification, the selected vehicle, availability, insurer requirements and the confirmed rental agreement. Obtain written confirmation before payment or handover.
Frequently asked questions
Can I extend by WhatsApp?
You may request it there, but the extension is valid only after confirmation.
Do I receive a refund for early return?
Only if the agreement or written approval provides one.
Are promotional bookings cancellable?
Check the specific promotion terms before payment.
Send your rental dates, preferred vehicle and delivery location. Do not send bank-card details through WhatsApp.
Reviewed: 14 August 2026 · Reviewed by: Al Madina Car Rental Operations Team, Al Quoz, Dubai