Contact Al Madina before the agreed return time if you expect a delay. A late return is not automatically an approved extension. Extra rental time, delivery arrangements, mileage and insurance eligibility may need to be revised. Obtain written confirmation of the new time and any additional charge.
Quick facts
| Point | What customers should know |
|---|---|
| Notice | Contact Al Madina before the deadline. |
| Approval | Required for a valid extension. |
| Charges | Depend on extra time and agreement. |
| Coverage | Unauthorised use can affect protection. |
| Collection | Reschedule in writing. |
Why the return time matters
The vehicle may be reserved for another customer, due for maintenance or scheduled for collection. The agreement also defines the authorised rental period.
How to handle a delay
Send the reason, current location and realistic return time. Pay any approved extension and receive written confirmation.
Practical example
A flight delay does not automatically extend the rental. The customer should contact Al Madina before the original deadline.
Before you book
- Notify early.
- Request the revised price.
- Confirm collection changes.
- Keep written approval.
Al Madina policy
Final eligibility, charges and rental conditions depend on document verification, the selected vehicle, availability, insurer requirements and the confirmed rental agreement. Obtain written confirmation before payment or handover.
Frequently asked questions
Is there a grace period?
Use only the grace period stated in the agreement; do not assume one exists.
Can I leave the car and keys?
Only at an authorised location following written instructions.
Will I be charged another day?
The calculation depends on the agreement and length of delay.
Send your rental dates, preferred vehicle and delivery location. Do not send bank-card details through WhatsApp.
Reviewed: 14 August 2026 · Reviewed by: Al Madina Car Rental Operations Team, Al Quoz, Dubai