If the wrong fuel is added, do not start the engine or switch on the ignition. Move only when safely directed, tell the station staff and contact Al Madina immediately. The vehicle may need approved draining and inspection. Misfuelling and resulting damage are generally the renter’s responsibility under the agreement.
Quick facts
| Point | What customers should know |
|---|---|
| Engine | Do not start it. |
| Ignition | Keep switched off. |
| Contact | Call Al Madina immediately. |
| Recovery | Approved draining may be required. |
| Cost | Depends on work and resulting damage. |
Why starting makes it worse
Starting can circulate incorrect fuel through the system and turn a recoverable mistake into expensive damage.
What to report
Provide the vehicle, station, fuel type, approximate quantity and whether ignition was activated.
Practical example
A petrol fill in a diesel car should be reported before leaving the pump even if only a small amount was added.
Before you book
- Do not start.
- Tell station staff.
- Contact Al Madina.
- Use only approved recovery.
Al Madina policy
Final eligibility, charges and rental conditions depend on document verification, the selected vehicle, availability, insurer requirements and the confirmed rental agreement. Obtain important conditions in writing before payment or handover.
Frequently asked questions
Can I dilute the wrong fuel?
Do not attempt this without professional instruction.
Will insurance cover it?
Misfuelling is commonly excluded; check the agreement.
Can I drive to a garage?
No, not unless Al Madina explicitly instructs you.
Do not send bank-card details through WhatsApp.
Reviewed: 15 August 2026 · Reviewed by: Al Madina Car Rental Operations Team, Al Quoz, Dubai