Reduce speed safely, stop away from traffic and contact Al Madina if a tyre is punctured, loses pressure or is visibly damaged. Do not continue driving on a flat tyre. Use a spare or repair kit only when instructed and when it is safe. Tyre and wheel costs depend on cause and the agreement.
Quick facts
| Point | What customers should know |
|---|---|
| Safety | Stop away from traffic. |
| Driving | Do not continue on a flat. |
| Support | Contact Al Madina. |
| Repair | Use approved service. |
| Liability | Depends on cause and terms. |
Immediate response
Switch on hazards and avoid standing beside moving traffic. Share your map location and tyre photographs.
Tyre versus wheel damage
Driving after pressure loss can damage the rim and increase liability.
Practical example
A dashboard pressure warning should be checked early rather than ignored until the tyre fails.
Before you book
- Slow down safely.
- Stop in a safe place.
- Send location and photos.
- Do not approve repairs yourself.
Al Madina policy
Final eligibility, charges and rental conditions depend on document verification, the selected vehicle, availability, insurer requirements and the confirmed rental agreement. Obtain important conditions in writing before payment or handover.
Frequently asked questions
Can I change the tyre?
Only if safe, equipped and consistent with Al Madina’s instructions.
Who pays for the tyre?
Responsibility depends on cause, coverage and agreement.
Can I drive slowly on a flat?
No. Continued driving can cause additional damage.
For non-urgent questions, send your dates and vehicle. Do not send bank-card details through WhatsApp.
Reviewed: 15 August 2026 · Reviewed by: Al Madina Car Rental Operations Team, Al Quoz, Dubai