Contact Al Madina immediately if a rental key is lost, stolen, locked inside or damaged. Do not force entry or arrange an unapproved locksmith. Key replacement, programming, delivery, towing and vehicle downtime may be chargeable according to the agreement and circumstances.
Quick facts
| Point | What customers should know |
|---|---|
| Contact | Notify Al Madina immediately. |
| Security | Report suspected theft. |
| Access | Do not force the vehicle. |
| Replacement | Can require programming. |
| Cost | Depends on actual service and agreement. |
What information to send
Provide the vehicle plate, location, last known key location and whether the car is secure.
Why modern keys cost more
Smart keys may require manufacturer-compatible coding rather than a simple metal copy.
Practical example
A key locked in the boot should be handled through Al Madina’s approved assistance, not forced entry.
Before you book
- Secure the vehicle.
- Call Al Madina.
- Follow theft-reporting instructions.
- Keep approved-service records.
Al Madina policy
Final eligibility, charges and rental conditions depend on document verification, the selected vehicle, availability, insurer requirements and the confirmed rental agreement. Obtain important conditions in writing before payment or handover.
Frequently asked questions
Is a spare key available?
It depends on the vehicle and location.
Can I use my own locksmith?
Only with written approval.
Does insurance cover keys?
Key loss is often excluded; check the agreement.
Send your dates, preferred vehicle and delivery location. Do not send bank-card details through WhatsApp.
Reviewed: 15 August 2026 · Reviewed by: Al Madina Car Rental Operations Team, Al Quoz, Dubai