Ask Al Madina for written permission before transporting a pet in a rental vehicle. Approval can depend on the vehicle and agreement. Use a suitable carrier or restraint, protect the interior and return the car free from hair, odour, stains and damage. Additional cleaning or repair may be charged when supported by the agreement and condition record.
Quick facts
| Point | What customers should know |
|---|---|
| Permission | Obtain it before travel. |
| Restraint | Use a safe carrier or appropriate system. |
| Interior | Protect seats, trim and carpets. |
| Cleaning | Return free from excessive hair and odour. |
| Damage | Scratches, stains or chewing may be chargeable. |
Before choosing a vehicle
Tell Al Madina the pet type and size. An easy-clean vehicle may be more suitable than a premium interior.
After the journey
Remove hair and waste, check the interior and report any damage honestly before return.
Practical example
A customer travelling with a cat should request approval and use a secure carrier rather than allowing the animal to move freely.
Before you book
- Request permission.
- Use a carrier.
- Protect the interior.
- Plan cleaning before return.
Al Madina policy
Final eligibility, charges and rental conditions depend on document verification, the selected vehicle, availability, insurer requirements and the confirmed rental agreement. Obtain written confirmation before payment or handover.
Frequently asked questions
Are all pets accepted?
No. Approval depends on the vehicle and terms.
Can there be a cleaning fee?
Yes, when permitted by the agreement and supported by condition evidence.
Are assistance animals treated differently?
Contact Al Madina in advance to discuss the customer’s needs and applicable requirements.
Send your rental dates, preferred vehicle and delivery location. Do not send bank-card details through WhatsApp.
Reviewed: 14 August 2026 · Reviewed by: Al Madina Car Rental Operations Team, Al Quoz, Dubai