Do not smoke or vape in an Al Madina rental vehicle unless the written agreement expressly permits it. Smoke and vapour can leave odours, ash, burns and residue that require specialist cleaning. The renter may be charged for documented cleaning or interior damage according to the agreement.
Quick facts
| Point | What customers should know |
|---|---|
| Default approach | Treat the vehicle as non-smoking. |
| Vaping | Confirm; do not assume it is allowed. |
| Evidence | Condition is recorded at handover and return. |
| Charges | Must follow the agreement and documented condition. |
| Pre-existing odour | Report before driving. |
Why smoking is restricted
Odour and residue affect the next customer and can require cleaning. Burns or stains are damage, not normal wear.
At handover
If the vehicle already smells of smoke, notify Al Madina and record it before accepting the car.
Practical example
A renter who notices an existing cigarette smell should send a time-stamped message and photo record at handover.
Before you book
- Assume non-smoking.
- Report existing odour.
- Keep the interior clean.
- Read the cleaning clause.
Al Madina policy
Final eligibility, charges and rental conditions depend on document verification, the selected vehicle, availability, insurer requirements and the confirmed rental agreement. Obtain written confirmation before payment or handover.
Frequently asked questions
Is vaping allowed?
Do not assume so; obtain written confirmation.
Can cleaning be charged?
Documented cleaning may be charged under the agreement.
What about cigarette burns?
Burns are interior damage and can create additional liability.
Send your rental dates, preferred vehicle and delivery location. Do not send bank-card details through WhatsApp.
Reviewed: 14 August 2026 · Reviewed by: Al Madina Car Rental Operations Team, Al Quoz, Dubai