After an accident, stop safely, protect passengers, call emergency services when required and report the incident through the appropriate police channel. Contact Al Madina immediately on 054 9955 016. Do not leave, admit liability or arrange repairs without instructions. A police report is generally required for insurance assessment.
Quick facts
| Point | What customers should know |
|---|---|
| Emergency | Call 999 for police when urgent. |
| Injury | Call 998 for ambulance. |
| Rental contact | Notify Al Madina immediately. |
| Evidence | Photograph the scene only when safe. |
| Repairs | Do not authorise them yourself. |
At the scene
Switch on hazards, move only when safe and follow police instructions. Exchange information through the official reporting process rather than informal cash settlements.
After reporting
Send Al Madina the police report, location, photos and vehicle details. Follow instructions about towing, replacement and insurance assessment.
Practical example
For a minor collision without injuries, use the reporting route directed by Dubai Police and notify Al Madina before leaving or moving the vehicle contrary to instructions.
Before you book
- Prioritise safety.
- Report through the proper authority.
- Notify Al Madina.
- Keep the report and photographs.
Al Madina policy
Final eligibility, charges and rental conditions depend on document verification, the selected vehicle, availability, insurer requirements and the confirmed rental agreement. Obtain written confirmation before payment or handover.
Frequently asked questions
Can I repair the car privately?
No. Repairs require Al Madina’s approval.
Will insurance pay everything?
Coverage depends on the report, fault, excess, exclusions and policy.
What if the other driver leaves?
Contact police immediately and follow their instructions.
Official source: UAE Government road-safety guidance
Send your rental dates, preferred vehicle and delivery location. Do not send bank-card details through WhatsApp.
Reviewed: 14 August 2026 · Reviewed by: Al Madina Car Rental Operations Team, Al Quoz, Dubai