Al Madina’s published fuel policy is full-to-full: the vehicle is supplied with a full tank and should be returned full. Confirm the fuel gauge at handover and keep the final refuelling receipt. If the vehicle is returned with less fuel, the agreement may allow the missing fuel and an applicable service charge to be billed.
Quick facts
| Point | What customers should know |
|---|---|
| Policy | Full-to-full under published terms. |
| Handover | Record the gauge and photograph it. |
| Return | Refuel with the correct grade near the return point. |
| Wrong fuel | Stop immediately and contact Al Madina. |
| Electric/hybrid | Follow the vehicle-specific instruction. |
At vehicle handover
Check that the gauge matches the agreement. If it does not, photograph it and ask for the handover record to be corrected before driving.
Before returning
Use the correct fuel grade, keep the receipt and photograph the gauge. Do not top up a diesel vehicle with petrol or a petrol vehicle with diesel.
Practical example
If a car is handed over full, the renter should refuel shortly before return. A receipt helps resolve a disagreement if the gauge changes after parking.
Before you book
- Confirm the fuel type.
- Photograph the starting gauge.
- Keep the final receipt.
- Report any fuel mistake without starting the engine.
Al Madina policy
Final eligibility, charges and rental conditions depend on document verification, the selected vehicle, availability, insurer requirements and the confirmed rental agreement. Obtain written confirmation before payment or handover.
Frequently asked questions
Is fuel included in the rental price?
No, unless the quotation expressly states otherwise.
What happens if I return below full?
The agreement may permit fuel and service charges.
Can I return above the starting level?
Extra fuel is generally not refunded unless agreed in writing.
Send your rental dates, preferred vehicle and delivery location. Do not send bank-card details through WhatsApp.
Reviewed: 14 August 2026 · Reviewed by: Al Madina Car Rental Operations Team, Al Quoz, Dubai