To book a rental car in Dubai, send Al Madina your rental dates, preferred vehicle, delivery location and driver details. After document verification, confirm the complete quotation, payment and deposit conditions, mileage and insurance terms. Sign the rental agreement only after checking the vehicle, fuel level, odometer and existing condition at handover.
Quick facts
| Point | What customers should know |
|---|---|
| Step 1 | Send dates, vehicle needs and delivery location. |
| Step 2 | Submit applicable driver documents for verification. |
| Step 3 | Approve the full written quotation and conditions. |
| Step 4 | Confirm payment and delivery. |
| Step 5 | Inspect, photograph and sign at handover. |
Choosing the right vehicle
State the number of passengers, luggage, expected kilometres, rental period and budget. A clear request helps Al Madina recommend an economy sedan, SUV or family vehicle without unnecessary upselling.
Confirming the quotation
Check the rental rate, VAT, deposit, mileage, excess rate, insurance excess, delivery, Salik, fines, fuel, additional driver and extension conditions. Ask for unclear items to be explained in writing.
Vehicle handover
Match the car and plate to the agreement. Record exterior and interior condition, fuel, odometer, tyres and warning lights. Receive the keys, registration information and emergency contact instructions.
Practical example
A tourist needing an economy car for seven days can send arrival details, licence information and hotel location, then compare the complete weekly price rather than relying on one advertised daily figure.
Before you book
- Verify the company and official contact.
- Confirm the exact vehicle or substitution rule.
- Read before paying or signing.
- Keep the agreement and handover photographs.
Al Madina policy
Final eligibility, charges and rental conditions depend on document verification, the selected vehicle, availability, insurer requirements and the confirmed rental agreement. Ask Al Madina to confirm any condition that is important to your booking in writing before payment or handover.
Frequently asked questions
Can I book through WhatsApp?
Yes. Use 054 9955 016, but obtain the complete quotation and agreement rather than relying on informal messages alone.
Is the advertised car guaranteed?
Only after Al Madina confirms the model or an agreed substitution in writing.
Should I pay before document approval?
Complete eligibility and booking confirmation before making non-refundable payments.
What should I photograph?
All sides, wheels, glass, interior, fuel gauge, odometer and existing marks.
Send your rental dates, preferred vehicle, licence-issuing country and delivery location. Do not send bank-card details through WhatsApp.
Reviewed: 14 August 2026 · Reviewed by: Al Madina Car Rental Operations Team, Al Quoz, Dubai